Meet The Team

Stephanie Hanratty-Kilty

Stephanie Hanratty-Kilty

Account Director – Enhance Insurance Services

Stephanie is a valued new member of the Enhance Insurance Services team, bringing over 10 years of experience in the Pharmacy insurance sector.

Expanding into the aesthetics industry is an exciting new chapter in her career, allowing her to apply her extensive knowledge of healthcare services in a fresh dynamic way.

With a strong background in working with affinity groups and proven ability to build and nature relationships, Stephanie is dedicated to enhancing the experience for both our customers and our partners,

She understands the evolving landscape of the sector, particularly with upcoming legislative changes, and will be focused on ensuring our team is well equipped to support and guide clients through this significant transition.

Shelly Hemmings

Shelly Hemmings

Account Manager – Enhance Insurance Services

Shelly brings over 15 years of insurance industry experience, with a proven track record of driving growth and nurturing client relationships in Aesthetics.

As an Account Manager, Shelly plays a pivotal role in spearheading business development initiatives, spotting opportunities, strategising for success, and turning potential into performance. With a CERT CII qualification, she is known for her precision, professionalism, and personable approach.

She’s the go-to for clients who value a partner who understands their needs and anticipates them.

Outside the office, Shelly is a proud mum of three. When she’s not juggling school runs or whipping up something delicious in the kitchen, you’ll find her unwinding at a spa, gym or entertaining friends with her signature charm and energy.

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Nellie Harris

Nellie Harris

Account Handler – Enhance Insurance Services

With nearly six years in the insurance industry, Nellie has found her niche in the fascinating world of Medical Malpractice. Nellie thrives on building strong client relationships, solving problems, and making insurance feel a little less… well, “insurance-y”.

When she’s not helping clients navigate policies, you’ll find her lost in a good book, binge-watching TV shows, or hiking.

“Whilst it may not be the most exciting aspect of your business, insurance certainly is one of the most fundamental. I pride myself on ensuring my clients are confident in the wide range of policies Enhance Insurance Services arranges as well as my ability to navigate your unique business needs”.

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Lucy Saunders

Lucy Saunders

Account Executive – Enhance Insurance Services

Lucy is an insurance professional with over a decade of experience and Cert CII qualified. She began her career in Aviation and Pleasure Craft Insurance, gaining expertise in handling specialised coverage needs and high-value assets.

In 2018, Lucy transitioned to the exciting world of Aesthetics and Medical Malpractice insurance, where she developed strong knowledge in Med Mal, Clinic Combined, Professional Indemnity, and D&O insurances.

With a commitment to client satisfaction and staying informed on industry developments, Lucy is a trusted advisor and a valuable asset to her clients.

Connect with Lucy

We aim to provide you with first class service at all times.

As a client of Enhance Insurance Services you can rely on us to always:

Put your needs first.

Be open, honest and trade with integrity.

Sell cover and product before price.

Actively encourage working relationships with your insurer and where possible provide opportunities to meet them.

Provide a high quality and proactive service throughout the year.

Provide a platform for you to get covered in a matter of minutes or offer the required service to arrange a tailored policy.

To explain your cover.

So that you fully understand what you are buying, the exclusions, your obligations and more importantly the process in place for making a claim under the policy.

Provide a high quality and personable service from our dedicate claims team.

We make sure that your opinions/concerns are suitably raised and will support you should decide to challenge an insurers decision.

Invest the time to understand your business, its needs and exposures and how it trades.

By doing this we are able to recommend a portfolio of covers that give you the best possible cover for your firm.
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