Martin Swann Cert CII
Managing Director - Financial & Professional Risks Division
Martin has been insuring Medical & Healthcare businesses for over 15 years. During this time he has provided insurance products for a wide range of Medical Professionals & Clinics, including Cosmetic, Trauma/Reconstruction and Fertility among many others.
Although he specialises in Medical Malpractice and Risks, Martin is able to advise a wide variety of insurances to ensure that all covers purchased work together to give the best possible protection.
Having spent the majority of his career in the London insurance market, Martin has developed sound working relationships with the majority of the specialist London insurance companies.
Martin’s main focus throughout his career has always been ‘The Client’ and he aims to provide all the businesses he works with high quality advice and a service that is fully focused on their needs.
In his spare time Martin enjoys coaching mini rugby, watching rugby, Formula 1, cycling and golf and spending time with his family.
April Whiting
Account Manager – Enhance Insurance Services
April is the Account Manager at Enhance Insurance Services and has worked here for over 5 years now. Coming from a retail background, she understands the importance of customer service. April predominantly specialises in Medical Malpractice, heading up an expert team and driving the team to place the customer at the core, delivering quality advice and service. April also holds her Cert CII qualification.
Shelly Hemmings
Business Development Executive – Enhance Insurance Services
Shelly is a new addition to the Enhance team and brings with her over 15 years of experience in the industry. As the Business Development Executive, she is charged with driving business development initiatives, identifying and capitalising on new opportunities.
Her role aligns seamlessly with her passion and expertise in Aesthetics and Medical Malpractice insurance. Being a working mum is integral to her identity which adds a layer of resilience and adaptability to her profile. Shelly is Cert CII qualified which showcases her commitment to the industry.
Lucy Saunders
Account Executive – Enhance Insurance Services
Lucy is an insurance professional with over a decade of experience and Cert CII qualified. She began her career in Aviation and Pleasure Craft Insurance, gaining expertise in handling specialised coverage needs and high-value assets. In 2018, Lucy transitioned to the exciting world of Aesthetics and Medical Malpractice insurance, where she developed strong knowledge in Med Mal, Clinic Combined, Professional Indemnity, and D&O insurances. With a commitment to client satisfaction and staying informed on industry developments, Lucy is a trusted advisor and a valuable asset to her clients.
Ellen Bell
Account Handler – Enhance Insurance Services
Ellen began her career in insurance in 2020, transitioned from retail management into insurance administration.
After progression into a insurance consultant role, she initially focused on providing locum and surgery polices to GP Practices and gained valuable experience and knowledge within the market.
Seeking to expand her expertise, Ellen then moved into the private medical/aesthetic market.
She is proficient in cyber, commercial combined, property owners’ insurance and is currently developing her skill set in Medical Malpractice practice.
Holly Backman
Claims Advisor – Enhance Insurance Services
Holly began her career as a Claims Handler in 2015, focusing on motor and personal injury claims until 2021.
Over this period, she honed her skills in handling complex cases and providing exceptional service to claimants.
In 2021, Holly transitioned to the field of Medical Malpractice as a claim’s handler, where she took on professional indemnity, Medical Malpractice and public liability claims from notification to settlement. Her expertise in this specialised area has grown significantly. Holly’s experience and dedication have established her as a key asset within the Enhance team.