How to report a claim
It is normally part of your Policy Conditions to notify your insurers of all complaints or claims that you receive. When you need to report one to us, our in-house claims team are here to support you through the process, having over 18 years of experience. We take away the stress and liaise with the insurer on your behalf whilst keeping you fully updated, leaving you to focus on other areas of your business.
To notify us of a matter, you can either fill out the form on this page and a member of our team will be in touch, or alternatively you can call. If it is an emergency please use the mobile number listed.
Important things to note:
If you have any questions about the process of your claim, please do not hesitate to get in touch with our claims team. Sometimes if the matter is complicated or in-depth, you may be put in direct contact with your claims handler at the insurers end, so they can ask you questions or request documents directly from you, to save time. Our claims team will always check if this is ok with you first and obtain the best contact details from you.
Our claims team are well versed in dealing with insurers and as a result, are able to pre-empt the information you may need for your claim. Please be prepared to find any supporting documents or evidence that our team requests.
If your claim is rejected our team will inform you of whether this is a valid rejection. In most cases rejections happen as the claim does not fit the policy conditions. However, in some circumstances our claims team will work with our insurance broking team to contest any judgements which are considered unfair. Our team will always endeavour to keep you fully informed and will explain all decisions and justifications to you.